Return & Refund Policy

7-Day Return Window

You may request a return or exchange within 7 days of the delivery date shown on your order. Requests made after this window cannot be accepted.

Eligibility

• Item is unused, unworn, and in its original condition
• Original packaging and pouch are intact
• No damage caused by the customer after delivery
• Order number or proof of purchase is provided

What Isn't Covered

• Return requests made after the 7-day window
• Items damaged due to misuse, water, or perfume/chemical contact after delivery
• Items returned without their original packaging

How to Start a Return

Email info@venyrastyle.com or message us on WhatsApp at +92 321 9998830 within 7 days of delivery with your order number and reason for return. We'll confirm the next steps and return instructions.

Refunds on Cash on Delivery Orders

Since all Venyra orders are paid via Cash on Delivery, there is no online payment to refund at checkout. Once your return is received and approved, refunds are sent via bank transfer or mobile wallet (EasyPaisa/JazzCash) to the account you provide, typically within 5–7 business days.

Exchanges

Exchanges are subject to stock availability. If your requested item is unavailable, we'll offer a refund instead.

Damaged or Wrong Item Received

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.